1. Introduction
Using the NFEC platform, you are guaranteed to get quality and functional fire fighting products and
excellent customer service. If for any reason you are not completely satisfied with your purchase,
we offer a comprehensive refund policy to ensure your satisfaction.
2. Return Period and Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be returned within 7 days from the date of receipt.
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging, with all accessories and documentation included.
- Proof of purchase (e.g., order number, receipt) must be provided.
3. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Products that have been used, damaged, or altered.
- Products not in their original packaging or missing accessories.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Service team at complian@nfec.com.ng or call 08000600600 to request a return, stating clearly your purpose of
return and providing your order number and the reason for the return.
- Securely pack the product in its original packaging, including all accessories and
documentation.
- Ship the package to any of these pickup stations.
5. Return Shipping Costs
You will be responsible for paying the return shipping costs, unless the return is due to an error
on our part (e.g., you received an incorrect item size). We recommend using a trusted shipping
service, as we cannot guarantee that we will receive your returned item and we will not be liable
for that.
6. Inspection and Processing of Returns
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria
outlined above. If the return is approved, we will process your refund within 1-3 business days.
7. Refunds
Refunds will be issued to the original method of payment. Please note that it may take additional
time for the refund to appear on your statement, depending on your financial institution.
8. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please
contact our Customer Service team. We will gladly accept that.
9. Further Information
If you have any questions or concerns about our Refund Policy, please contact us at:
N-Alerts Technical Support
nalerts@interior.gov.ng
08000600600
Federal Ministry Of Interior, Abuja
